Why Shop with Us
• FAST DELIVERY
• FREE AUD DELIVERY (over $75)
• WORLDWIDE DELIVERY
• MULTIPLE PAYMENT OPTIONS
• 60-DAY FUSS FREE RETURNS
• 6-MONTH QUALITY WARRANTY
• CUSTOMER TESTIMONIALS/FEEDBACK
• OUR PROMISE
We strive to deliver your order in a fast and seamless manner.
Australia and New Zealand, Standard Delivery – within 4 business days
Standard delivery is $7.95, free for orders over $75. Your order will be sent via Australia Post, a signature may be required on delivery therefore we recommend a work address or address where someone is likely to be there, if a signature is required and no-one is at the delivery address you will be left a collection card to collect the parcel at the designated Post Office. You will receive your order within 4 business days, for example if you order Monday, you will receive your order by Thursday or Friday.
Australia, Express Platinum-next day delivery (Australia only)
If you order by 2pm, Monday to Friday and choose Express Next Day Delivery you will receive your order by midday the next day. If you order on a Saturday or Sunday you will receive your order on Tuesday by midday. The cost is $10.95 or $4.95 for orders over $75. Your order will be sent via Express Post Platinum, a signature is required on delivery, if no-one is at the delivery address you will be left a collection card to collect the parcel at the designated Post Office. Express Post Platinum next day delivery service is available in most city and metropolitan areas, to check if your area is serviced please visit http://www.auspost.com.au or call Australia Post on 13 13 18.
FREE AUD DELIVERY (over $75)
Delivery is free within Australia for orders over $75. Delivery is standard delivery, orders will arrive within 5 business days. See delivery information above.
International, Standard Delivery – within 6 days
Standard delivery is $8.95 for orders over $150. For orders under $150 delivery is $19.95. Your order will be sent via International registered post, a signature is required on delivery therefore we recommend a work address or address where someone is likely to be there, if no-one is at the delivery address you will be left a collection card to collect the parcel at the designated Post Office.
International, Express Courier International – within 5 days
Express delivery is $37.95 for orders over $150. For orders under $150 express delivery is $44.95. Your order will be sent via Express Courier International, a signature is required on delivery therefore we recommend a work address or address where someone is likely to be there, if no-one is at the delivery address you will be left a collection card to collect the parcel at the designated Post Office.
Express Courier International is not available to PO Boxes, however does deliver to Poste Restante (counter mail delivery).
A table showing international delivery details is below:
|
AREA |
APPROX. STANDARD DELIVERY TIMES IN WORKING DAYS (MON-FRI) |
STANDARD COSTS |
APPROX. EXPRESS DELIVERY TIMES IN WORKING DAYS (MON-FRI) |
EXPRESS COSTS |
|
Asia & Pacific |
3-5 days |
$19.95 ($8.95 for orders over $150) |
2-4 days |
$44.95 ($37.95 for orders over $150) |
|
Rest of the world |
3-6 days |
$19.95 ($8.95 for orders over $150) |
2-5 days |
$44.95 ($37.95 for orders over $150) |
General International delivery information
Standard and Express delivery services are available for most of the countries we deliver to. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be if anything. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
MULTIPLE PAYMENT OPTIONS
Sassi Jewels offers customers several payment options as below for Australian and New Zealand customers, we ask international customers to pay via PayPal.
Australian and New Zealand customers can pay via the below methods:
Credit card: Visa, MasterCard and American Express via our secure online payment system.
Your credit card must be issued in Australia or New Zealand.
We use encryption technologies - including, but not limited to, Secure Sockets Layer (SSL) - to safeguard your credit card number and other consumer data as it is exchanged with our website.
PayPal: By selecting to pay with PayPal during checkout you will be directed to the PayPal website, you can then pay with Visa or Mastercard without creating/logging into a PayPal account, or you can create/login to your PayPal account and have the options to also pay from a designated bank account or use your PayPal funds.
If you do not have a PayPal account you can set one up for free during checkout after selecting pay with paypal or by visiting www.paypal.com. If you would like any assistance doing this please contact Customer Care
Money Order: Select pay via Money order during checkout and post the money order within 3 days with a note inside advising us of your name and order number to:
Sassi Jewels
PO Box 122
Petersham NSW 2049
As soon as your money order has been received you will be sent an email to let you know your order is on the way.
Cheque: Select pay via Cheque during checkout and post the cheque within 3 days with a note inside advising us of your name and order number to:
Sassi Jewels
PO Box 122
Petersham NSW 2049
As soon as your cheque has been received and cleared you will be sent an email to let you know your order is on the way.
We do not accept Bank Transfer/Direct Debit, however: you can pay from a designated bank account by using PayPal. If you do not have a PayPal account you can set one up for free by visiting www.paypal.com. If you would like any assistance doing this please contact Customer Care
International: We ask international customers and to pay via PayPal.
60-DAY FUSS FREE RETURNS
As an online business we understand that occasionally you may need to exchange or return item/s, we are committed to ensuring this is fast and fuss free for you and therefore offer returns/exchanges within 60-days of purchase and process exchanges/returns within 24 hours of receipt.
Returns Policy
As part of our commitment to provide star treatment to our customers, all items, except for earrings for hygiene reasons and outlet clearance items, may be returned for a refund, exchanged for another size, colour or item or returned for a credit note within 60 days of receipt. Returns are simple and fast.
We ask that items returned must be in their original condition and have any tags still on them. All goods will be inspected on return. The goods are your responsibility until they reach us.
How to return in 3 simple steps:
1. Obtain your order number by:
Accessing the order confirmation email OR Login to My Account and View orders OR Contact Customer Care
2. Print the returns form by clicking here
3. Complete the returns form and enclose inside a parcel of your choice along with your item/s to return/exchange (you can reuse a padded envelope from original order if you have one providing any old labels are covered or crossed out with a marker). Attach the label on the returns form or write the below address on the parcel and send through your choice of postal service, we suggest you use a reliable method as the goods are your responsibility until they reach us.
Address to:
Sassi Jewels
PO Box 122
Petersham NSW 2049
Once your parcel is received and inspected, usually within 24 hours of receipt, we will process your exchange/refund as per your instructions. We will keep you in the loop by sending you an email or calling you once we have actioned your refund/exchange. Only the amount for the merchandise will be refunded, if delivery/postage was paid this will not be refunded. If a refund is being issued to a credit card it may take 2-10 business days for the funds to arrive back into your card, depending on your credit card company.
Return exceptions
All items are eligible for exchange or refund, except for:
• Earrings - due to hygiene reasons, even if you have not worn the earrings our across the board policy is to not accept earrings for return/exchange.
• Outlet/Clearance items – can be exchanged or credit issued within 7 days, except for earrings as above.
• Jewellery that has been worn, purposely altered or damaged.
6-MONTH QUALITY WARRANTY
Sassi Jewels never compromises on quality. If your jewellery has a manufacturing fault, we are happy to replace it or offer an exchange or credit note within 6-months of purchase. You can feel confident shopping at Sassi Jewels, we will always look after you.
Simply follow the procedures for a return/exchange or contact Customer Care.
CUSTOMER TESTIMONIALS/FEEDBACK
We like to think of Sassi Jewels as pretty fabulous, modesty isn’t exactly our forte! For a less bias view, you can read some of our customer’s opinions and feedback here.
We are committed to offering exceptional jewels accompanied with star style customer service to create an unparalleled online shopping experience.
We know having a friendly and helpful customer care team available to assist is important, delivering what you want when you want it, and should you wish to change anything it should be a quick, easy and fuss free. Below are a few ways we promise this:
No delays here! Contacting the customer care team:
Emails will be responded to within 1 hour between 9am – 5pm (EST) Monday to Friday. You can also contact us via online live chat or phone.
The Customer Care team is available Monday to Saturday 7am – 10pm (EST) however response times are not guaranteed outside Mon-Fri, 9am-5pm.
We guarantee your order will arrive within 5 business days of ordering (Australian wide):
If your order has not been delivered within 5 business days we will refund your delivery charge (if applicable) and give you 10% off your next order.
Free and easy exchanges/ returns:
Just send back your returns/exchange within 60-days of purchase, within 24 hours of receiving it we will change, refund or credit as per your instructions on the returns form.