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JEWELLERY INFORMATION & SIZING
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WHOLESALE/STOCKIST INFORMATION
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We strive to deliver your order in a fast and seamless manner, if you would like to provide any suggestions or comments please email info@sassijewels.com.au , or call us on 1300 733 149
- Has my order been sent?
- How will be order be sent?/Delivery options
- I received a damaged/faulty item
- My order is not correct
Has my order been sent?
As soon as your order has been dispatched you will be sent an email to confirm that it's on its way, including tracking details to track your order. Generally, orders within Australia arrive in 1-5 business days, international orders in 3-10 business days.
How will my order be sent?/Delivery options
We know how important it is to receive your goods as quickly as possible and when you expect them, especially if your order is for a specific occasion. We partner with Australia Post to deliver Australia wide and all over the world, there are numerous delivery options as outlined below.
Australia and New Zealand, Standard Delivery - within 5 days
Standard delivery is $7.95, free for orders over $75. Your order will be sent via Australia Post, a signature may be required on delivery, therefore we recommend a work address or address where someone is likely to be there. If a signature is required and no-one is at the delivery address you will be left a collection card to collect the parcel at the designated Post Office or outlet. You will receive your order within 4 business days, for example if you order by midday Monday, you will receive your order by Friday.
Australia, Express Platinum Delivery - next day
Express Platinum next day delivery is $10.95, $4.95 for orders over $75. If you order by midday you will receive your order the following business day by midday, if you order on a Saturday or Sunday, your order will arrive Tuesday by midday. Your order will be sent via Australia Post Express Platinum, a signature is required on delivery therefore we recommend delivery to a work address or address where someone will be available to sign for the parcel. If no-one is available to sign for the parcel, a collection card will be left advising of which Post Office your parcel can be collected from. Express Post Platinum delivery is available in most city and metropolitan areas, to check if your area is services please visit www.auspost.com.au or call 13 13 18.
I received a damaged/faulty item
If you have received an item that has been damaged in transit or is faulty please contact our Customer Care Team with details including your name, order number and what the problem is. As soon as we have been notified we will ensure the issue is quickly resolved.
My order is not correct
If your order is not correct please contact our Customer Care Team with details including your name, order number and what the problem is. As soon as we have been notified we will ensure the issue is quickly resolved.
We have a wide variety of payment options as part of our commitment to offer an unparallel shopping experience, if you would like to provide any suggestions or comments please email info@sassijewels.com.au or contact Customer Care
- What payment methods do you accept?
- Shop in a variety of currencies
What payment methods do you accept?
Sassi Jewels offers Australian and New Zealand customers several payment options as below, we ask customers from other countries to pay via PayPal.
Credit card: Visa, MasterCard and American Express are accepted via our secure online payment system. Your credit card must be issued in Australia or New Zealand. We use encryption technologies - including, but not limited to, Secure Sockets Layer (SSL) to safeguard your credit card number and other consumer data as it is exchanged with our website.
PayPal: By selecting to pay with PayPal during checkout you will be directed to the PayPal website, you can then pay with Visa or Mastercard without creating/logging into a PayPal account, or you can create/login to your PayPal account and have the options to also pay from a designated bank account or use your PayPal funds. If you do not have a PayPal account you can set one up for free during checkout after selecting pay with paypal or by visiting www.paypal.com. If you would like any assistance doing this please contact Customer Care.
Money Order: Select pay via Money order during checkout and post the money order within 3 days with a note inside advising us of your name and order number to:
Sassi Jewels
PO Box 122
Petersham NSW 2049
As soon as your money order has been received you will be sent an email to confirm your order is on the way.
Bank Transfer/Direct Debit: Select pay via Bank Transfer/Direct Debit at checkout and transfer the funds online or deposit at any Commonwealth Bank branch to the below account, please ensure your order number and initials or name are included in the reference.
Commonwealth Bank
Sassi Jewels
BSB: 065115
Account Number: 10173707
Cheque payments: We do not accept payment via Cheque.
International: We ask international (non Australia or New Zealand customers) to pay via PayPal.
Shop in a variety of currencies
You can shop in a variety of currencies by selecting the currency of your choice on the home page or shopping pages.
As an online business we understand that occasionally you may need to exchange or return item/s, we are committed to ensuring this is fast and fuss free for you and therefore offer free return delivery within 60-days of purchase and process exchanges/returns within 24 hours of receipt. If you would like to provide any suggestions or comments please contact Customer Care or email info@sassijewels.com.au
- Returns policy
- How to exchange/return in 3 easy steps
- Return exceptions
Returns Policy
As part of our commitment to provide star treatment to our customers, all items, except for earrings for hygiene reasons and outlet clearance items, may be returned for a refund, exchanged for another size, colour or item or returned for a credit note within 60 days of receipt. Returns are simple and fast. We ask that items returned must be in their original condition and have any tags still on them. All goods will be inspected on return. The goods are your responsibility until they reach us.
How to return in 3 easy steps:
1. Obtain your order number and date of order by:
Accessing the order confirmation email OR Login to My Account and View orders OR Contact Customer Care
2. Print the returns form by clicking here
3. Complete the returns form and enclose inside a parcel of your choice along with your item/s to return/exchange (you can reuse a padded envelope from original order if you have one providing any old labels are covered or crossed out with a marker). Attach the label on the returns form or write the below address on the parcel and send through your choice of postal service, we suggest you use a reliable method as the goods are your responsibility until they reach us.
Address to:
Sassi Jewels
PO Box 122
Petersham NSW 2049
Once your parcel is received and inspected, usually within 24 hours of receipt, we will process your exchange/refund as per your instructions. We will keep you in the loop by sending you an email or calling you once we have actioned your refund/exchange. Only the amount for the merchandise will be refunded, if delivery was paid this will not be refunded. If a refund is being issued to a credit card it may take 2-10 business days for the funds to arrive back into your card, depending on your credit card company.
Return exceptions
All items are eligible for exchange or refund, except for:
- Earrings - due to hygiene reasons it is our policy that earrings are never accepted for return/exchange, it is hard to distinguish if earrings have been worn therefore this policy in the best interest of all customers
- Outlet/Clearance items – can be exchanged or returned for store credit within 7 days, except for earrings as above
- Jewellery that has been worn, purposely altered or damaged
By creating a Sassi Jewels account you can enjoy faster shopping as your details will be remembered, you can view past orders, receive loyalty rewards, exclusive offers, discounts and more! If you require assistance or would like to provide any suggestions or comments please email info@sassijewels.com.au or contact Customer Care
- Do I need an account to shop with you?
- How do I create a Sassi Jewels account?
- I have forgotten my password?
- How do I change my account information?
- What is your loyalty programme?
Do I need an account to shop with you?
You do not need an account to shop at Sassi Jewels, however we highly recommend that you create an account or during checkout tick the option to create an account, all you will have to do at that point is create a password and your account will automatically be created during checkout.
You do not need an account to shop at Sassi Jewels, however we highly recommend that you create an account or during checkout tick the option to create an account, all you will have to do at that point is create a password and your account will automatically be created during checkout.
How do I create a Sassi Jewels account?
You can create a Sassi Jewels account at anytime by clicking on Create Account/Login or you can tick Create account during checkout, by doing so all you will need to do is create a password and your account wil be created when you place your first order. By creating a Sassi Jewels account you will be able to shop faster, view past orders, receive loyalty rewards, exclusive offers, discounts and more!
You can create a Sassi Jewels account at anytime by clicking on Create Account/Login or you can tick Create account during checkout, by doing so all you will need to do is create a password and your account wil be created when you place your first order. By creating a Sassi Jewels account you will be able to shop faster, view past orders, receive loyalty rewards, exclusive offers, discounts and more!
Simply click on 'Forgot your Password?' when logging in or at My Account and a new password will be emailed to you. You can change this password to your choice in My Account area. If for any reason you do not receive the new password please contact Customer Care.
Login to My Account and you can change your details here.
The Sassi loyalty programme is designed to thank you for shopping with us, referring friends and reviewing products.
JEWELLERY INFORMATION & SIZING
Jewellery information is the place to go to find out jewellery materials and cuts. Jewellery Sizing - Deciding on the correct size is important, usually once you have shopped with us a couple of times you will be an expert! Our size chart is designed to assist you to quickly work out what size is right for you. If you require assistance or would like us to provide any suggestions or comments please email info@sassijewels.com.au or contact Customer Care
Jewellery information is the place to go to find out jewellery materials and cuts. Jewellery Sizing - Deciding on the correct size is important, usually once you have shopped with us a couple of times you will be an expert! Our size chart is designed to assist you to quickly work out what size is right for you. If you require assistance or would like us to provide any suggestions or comments please email info@sassijewels.com.au or contact Customer Care
- What is your jewellery made from?
- 925 Sterling Silver and Rhodium
- What are simulated Diamonds & Cubic Zirconia's?
- What do terms like plating and Vermeil mean?
- Nickel free jewellery
- How to care for your jewellery
- Jewellery glossary/dictionary
- Jewellery sizing and size chart
What is your jewellery made from?
Sassi Jewels is predominantly created from Sterling Silver with Rhodium plating over the top, however we also have jewels that are layered with Gold and created from jeweller's brass or other materials and layered with Rhodium or Gold. The jewels are set with a variety of materials including simulated Diamonds and Gemstones (premier grade Cubic Zirconia), natural gems, shell and fresh water pearls. The details of what each piece is crafted from is in the item details area and/or item description.
Sassi Jewels is predominantly created from Sterling Silver with Rhodium plating over the top, however we also have jewels that are layered with Gold and created from jeweller's brass or other materials and layered with Rhodium or Gold. The jewels are set with a variety of materials including simulated Diamonds and Gemstones (premier grade Cubic Zirconia), natural gems, shell and fresh water pearls. The details of what each piece is crafted from is in the item details area and/or item description.
Sassi jewellery is predominantly created from .925 Sterling Silver. Item details advising what each piece is made of can be seen in the Item Details tab on the each products page. The Sterling Silver is plated with Rhodium for a Platinum look finish or with Yellow or Rose Gold. 925 Sterling Silver is 92.5% pure Silver, mixed with 7.5% of any metal for strength, usually Copper.
Simulated Diamonds can be various materials such as Crystals, glass or Cubic Zirconia. Cubic Zirconia is a man-made stone cut to look like genuine Diamonds and gemstones, they can be created in various colour shades. Sassi utilises predominantly premier AAA grade Cubic Zirconia's for optimal long lasting sparkle.
What do terms like plating and Vermeil mean?
These terms all refer to when jewellery has a base metal and then is plated/coated/layered with another metal. There are different ways this can be done and various metals can be used. The different terms relate to the thickness of the metal the jewels are coated with, the method or the combination of metals. You may have bought jewellery that looks like Silver or Gold then turns green or black, this is usually because the jewellery was made from a base metal such as Brass or Copper and then only lighted plated with Silver or Gold, as the plating was so light it quickly wore away and the base metal was exposed, oxidised and changed colour. Different countries, companies and people sometimes use different terms which may not be 100% correct. Generally the terms as distinguished as below, plated jewellery usually has the thinnest layer of plating:
What do terms like plating and Vermeil mean?
These terms all refer to when jewellery has a base metal and then is plated/coated/layered with another metal. There are different ways this can be done and various metals can be used. The different terms relate to the thickness of the metal the jewels are coated with, the method or the combination of metals. You may have bought jewellery that looks like Silver or Gold then turns green or black, this is usually because the jewellery was made from a base metal such as Brass or Copper and then only lighted plated with Silver or Gold, as the plating was so light it quickly wore away and the base metal was exposed, oxidised and changed colour. Different countries, companies and people sometimes use different terms which may not be 100% correct. Generally the terms as distinguished as below, plated jewellery usually has the thinnest layer of plating:
Plated jewellery - is a method of depositing a thin layer of metal such as Gold or Rhodium onto the surface of another metal, usually Brass, Copper or Silver.
Layered jewellery - also known as "rolled Gold" or "rolled Gold plate" is composed of a solid layer of Gold (or other metal such as Silver) bonded with heat and pressure to the base metal such as Brass or Silver.
Electro plated jewellery - this refers specifically to the method use for the plating and not necessarily the thickness of the plating, which may vary. The method consists of the article to be plated being connected as the cathode in the electrolyte solution, direct current is introduced through the anode which consists of the metal to be deposited.
Vermeil jewellery - (pronounced vehr may), a French word which came into use in the English language, mostly in America, in the 19th century as an alternative for the usual term Silver gilt. It's a combination of Sterling Silver, Gold and other precious metals. A typical example is Sterling Silver coated with Gold. To be considered Vermeil, the Gold must be at least 10 Karat and be at least 135 micrometres thick. The Gold and Silver are bonded together by electrlysis. Sometimes Sterling Silver covered with a base metal (such as Nickel) and plated with Gold may be referred to as Vermeil however this is not standard and should be clearly stated that the base metal is not Sterling Silver.
Nickel Free Jewellery
925 Sterling Silver consists of 92.5% pure Silver and the remaining 7.5% comes from either Copper, Zinc or Nickel. Some people experience allergic reactions to Nickel such as itching and redness at the point of contact.
How to care for your Jewellery
We recommend you clean your jewellery with a silver or jewellery cloth and to clean any stones, lightly brush with warm soapy water with a toothbrush or small brush. It is best not to wear jewellery when swimming, washing dishes and coming into contact with chemicals and water.
Jewellery glossary/dictionary
Fore more jewellery information and terms, see Jewellery glossary/dictionary
Jewellery sizing and size chart
Rings: You can measure to find out ring sizes or convert ring sizes from the size chart. Our rings do not come in half sizes, we recommend you choose the size up or down, depending on how you like your rings to fit, loose or firmer. All rings fit differently depending on the width of the band and style, so you may find that you can wear more than one size. Rings come in a range of Sizes from size 3 to 12.
Necklaces: Most necklaces are available on your choice of chain lengths. Lengths are shown in inches/cms. You can check or convert lengths on the Size chart
Bracelets: Most bracelets will fit all wrists, however some bracelets and bangles are more suited to a particular wrist size. If a bracelet/bangle is more suited to a particular wrist size this will be noted in the items description and/or item details.
If the size is not right you can exchange for the correct size through our easy return/exchange system. If there is a particular size that you cannot see available please feel welcome to contact Customer Care, if we can get the size/length for you, we most certainly will. To check and convert sizes please click on Size Chart
"I have always felt a gift Diamond shines so much better than one you buy for yourself" Mae West
- Gift packaging/boxes
- Personalised gift cards
- Gift certificates
- Wishlist
- How to find a gift
- How to exchange/return a gift
All orders arrive in beautiful Sassi Jewels pouch and gift box/es.
To add a complimentary personalised gift card, simply write a short message in the comments box and we will put your message on a gift card and enclose with the order.
Gift certificates can be purchased in any amount, we can email a e-gift certificate or a gift certificate can be posted to you or the recipient. To purchase a gift certificate please contact Customer Care
If you are logged into your account you can add items to your wishlist , you can view your wishlist and email your wishlist to friend and family if you wish.
How to find a gift
To assist you in finding the perfect gift or item please use our Gift Finder, here you can enter as much or little information as you like including occasion type, colour, metal type and price. Customer Care can also assist you in choosing the perfect gift.
How to exchange/return a gift
it is easy to exchange/return gifts. The recipient will just need to obtain the order number, date of order and name of the gift giver to complete the returns form as per the returns policy.
Our customers security and privacy is of extreme importance to us. We understand you need to be confident when shopping on SassiJewels.com.au
- Is it safe to shop online?
- Are my personal details safe?
- Fraudulent orders
Is it safe to shop online?
SassiJewels.com.au is totally committed to protecting the security and privacy of our visitors and customers, be assured all of your details are kept strictly confidential and a secure environment such as SSL secure socket and Verisign certificate are active on the site. We are vigilant in providing a secure site and your personal details are protected.
SassiJewels.com.au is totally committed to protecting the security and privacy of our visitors and customers, be assured all of your details are kept strictly confidential and a secure environment such as SSL secure socket and Verisign certificate are active on the site. We are vigilant in providing a secure site and your personal details are protected.
Are my personal details safe?
We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging a product to be sent to you, carrying out credit card security checks and for the purposes of customer research where we have the express permission to do so. We will never sell your name, address, email address or any personal information to any third party.
We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging a product to be sent to you, carrying out credit card security checks and for the purposes of customer research where we have the express permission to do so. We will never sell your name, address, email address or any personal information to any third party.
More details can be viewed at Your Privacy
We aim to offer an unparallel shopping experience to customers all over the world. If you would like to provide any suggestions or comments please email info@sassijewels.com.au or contact Customer Care
- International payment information
- How to exchange/return in 3 simple steps
- Shop in a variety of currencies
International payment information
We ask that customers in all other countries except for Australia and New Zealand pay via PayPal, this option can be selected during checkout. You do not need a PayPal account to pay with PayPal, you have the option of paying with a credit card without a PayPal account or paying via credit card, transfer or from funds with a PayPal account.
We ask that customers in all other countries except for Australia and New Zealand pay via PayPal, this option can be selected during checkout. You do not need a PayPal account to pay with PayPal, you have the option of paying with a credit card without a PayPal account or paying via credit card, transfer or from funds with a PayPal account.
How to exchange/return in 3 simple steps:
1. Obtain your order number and date of order by:
Accessing the order confirmation email OR Login to My Account and View orders OR Contact Customer Care
2. Print the returns form by clicking here
3. Complete the returns form and enclose inside a parcel of your choice along with your item/s to return/exchange (you can reuse a padded envelope from original order if you have one providing any old labels are covered or crossed out with a marker). Attach the label on the returns form or write the below address on the parcel and send through your choice of postal service, we suggest you use a reliable method as the goods are your responsibility until they reach us.
Address to:
Sassi Jewels
PO Box 122
Petersham NSW 2049
Once your parcel is received and inspected, usually within 24 hours of receipt, we will process your exchange/refund as per your instructions. We will keep you in the loop by sending you an email once we have actioned your refund/exchange. Only the amount for the merchandise will be refunded, if delivery was paid this will not be refunded.
Shop in a variety of currencies
You can select to shop in a variety of currencies by changing the currency on the home page or various other pages. This will display prices in the chosen currency based on a approximate exchange rate.
We are committed to offering exceptional jewels accompanied with star style customer service to create an unparalleled shopping experience. If you would like to provide any suggestions or comments please email info@sassijewels.com.au or contact Customer Care
- Product reviews
- Testimonials/Customer feedback
- The item I want is no longer showing?
- The ring/necklace size I want isn't showing, can I get it?
- I saw a pieces of your jewellery in a magazine, how can I find it on the website?
- How do I use a promotional/discount code?
Product reviews
Customer reviews are a great way to share your thoughts and comments with the Sassi community and likewise it can be helpful to read other customer reviews to assist you in your shopping.
Customer reviews are a great way to share your thoughts and comments with the Sassi community and likewise it can be helpful to read other customer reviews to assist you in your shopping.
To add a product review you need a Sassi Jewels account, you then simply log in to your account and click on add review on the item/s page. Your review should include your opinion on the item/s appearance, occasion most suited to, value, and why you liked or disliked the item. Reviews are subject to approval, reviews will not be approved if they do not offer any valuable information, profane or spiteful remarks, general comments. Reviews are specifically related to a specific item. General comments can be submitted to Customer Testimonials. We may contact you if we feel we can be of assistance relating to a review.
We encourage you to add reviews, we welcome and post all positive and not so positive comments, providing they adhere to guidelines above. You can also enjoy rewards with our loyalty programme by submitting reviews.
Testimonials/Customer feedback
We truly appreciate if you take the time to submit a testimonial or contact us with any comments, suggestions or feedback as it assists us to continually improve your shopping experience with us.
To add a testimonial you will need a Sassi Jewels account, you then simply log in to your account and click on add testimonial on the testimonial page.
Your testimonial may take up to 24 hours to show on the testimonials page. To respect your privacy only your first name and state will be displayed.
The item I want is no longer showing?
We appreciate it can be frustrating if there is an item you want to buy but it’s out of stock. Some of our most popular products/sizes can run out very quickly so the key is to get in quick. If an item or size you want is sold out, please contact Customer Care to check as we may be able to advise if we will be getting more in. Alternatively, we are always adding more items so you may find something else similar.
The ring/necklace size I want isn't showing, can I get it?
If the size of the ring or necklace length you would like is not showing as an option please contact Customer Care and we will let you know if we are expecting it or if we can order this for you.
I saw a pieces of your jewellery in a magazine, how can I find it on the website?
You can enter the name in the search bar, look for the item in 'As Seen In...' on the menu or locate the item by Magazine name and date in the Press/Media page.
How do I use a promotional/discount code?
Simply enter the code before checkout on the page where your shopping cart is and hit the apply button and you will see the discount/promo amount if applicable come off.
We are committed to offering exceptional jewels accompanied with star style customer service to create an unparalleled shopping experience. If you would like to provide any suggestions or comments please email info@sassijewels.com.au or contact Customer Care
- I saw a piece of jewellery I want, can you get it for me?
- I saw an item on a celebrity/in a movie, do you have it?
- Do you have a shop?
- Where are you located?
- How can I find out more about Sassi Jewels?
- What if I order and it's not what I expected or is the wrong size?
- How can I find out more about a specific item?
I saw a piece of jewellery I want, can you get it for me?
If there is an accessory or jewellery you would like please send us an email advising what it is or attach a picture if you have one and we will let you know if we can get this or something similar for you.
I saw an item on a celebrity/in a movie, do you have it?
We aim to provide comparable jewels to those seen on the hottest celebrities and in the latest movies and TV series so it is likely we will have something the same or similar to what you have seen. You can search in the search bar by a keyword or name or in the menu under Celebrity Jewellery, Old Hollywood Jewellery, Movie & TV Jewellery or As Seen In.
Do you have a shop?
You can shop with us online 24 hours a day, 365 days a year from anywhere, without lifting a finger (well not totally true, a few clicks of a button!) then voila your jewels will be delivered straight to you. If an order is not what is expected or is the wrong size simply return or exchange using our simple returns system, easy! You can also view Sassi Jewels at selected stockists.
You can shop with us online 24 hours a day, 365 days a year from anywhere, without lifting a finger (well not totally true, a few clicks of a button!) then voila your jewels will be delivered straight to you. If an order is not what is expected or is the wrong size simply return or exchange using our simple returns system, easy! You can also view Sassi Jewels at selected stockists.
Where are you located?
We are located in Petersham, NSW, Australia.
How can I find out more about Sassi Jewels?
We are committed to offering exceptional jewels accompanied with star style customer service to create an unparalleled shopping experience, to provide you with the best overall service in the industry. You can view more information by visiting the About Us page or reading Customer Testimonials/feedback.
What if I order and it's not what I expected or is the wrong size?
If an order is not what is expected or is the wrong size simply return or exchange using our simple returns system, easy!
If an order is not what is expected or is the wrong size simply return or exchange using our simple returns system, easy!
How can I find out more about a specific item?
We aim to publish as much useful information on all of our products accompanied with realistic pictures. As well as a product description you can also view item details on all items. If there is any further information you feel that would be helpful please let us know, we welcome all suggestions. If you would like additional information on a specific product, please contact Customer Care.
- Apply to become a stockist
- Can I buy Sassi Jewels from a shop?
Apply to become a stockist
If you would like to start stocking Sassi Jewels please complete the short application at the wholesale application page and we will be in contact shortly.
Can I buy Sassi Jewels from a shop?
Sassi Jewels is available at selected stockists, you will not be able to see the entire range at stockists, especially as new jewels are regularly added, however a selection will be available. To find out if there is a stockist near you please email info@sassijewels.com.au
We are committed to offering exceptional jewels accompanied with star style customer service to create an unparalleled online shopping experience. We know having a friendly and helpful customer care team available to assist is important, delivering what you want when you want it, and should you wish to change anything it should be a quick, easy and fuss free. Below are a few ways we promise this...
No delays here! Contacting the customer care team:
Emails will be responded to within 1 hour between 8am – 6pm (EST) Monday to Saturday. You can also contact us via online live chat or phone.
The Customer Care team is available Monday to Saturday 7am – 10pm (EST) however response times are not guaranteed outside Mon-Sat, 8am-6pm.
We guarantee your order will arrive within 5 business days of ordering (Australian wide):
If your order has not been delivered within 5 business days we will refund your delivery charge (if relevant) and give you 10% off your next order.
Free and easy exchanges/ returns:
Just send back your returns/exchange within 60-days of purchase, within 24 hours of receiving it we will change, refund or credit as per your instructions on the returns form.
The team at Sassi Jewels are always happy to assist you, whether you would like some advice, to place a phone order, having a technical problem or simply want to lavish us with compliments, we're always happy to hear from you!
Contact Customer Care
